About Us

About us


Enactment of Electricity Act, 2003 provided clear impetus to the issues of consumer welfare. The preamble of the Electricity Act, 2003 makes a specific mention of protecting interest of consumers. In fulfillment of this objective, the Act, provided under subsection (5) of section (42) for establishment of Forum for Redressal of Grievance of the Consumers in accordance with the guidelines as may be specified by the State Commission. Further, sub-section (6) of section 42 of the Electricity Act, 2003 provided for establishment of an authority to be known as “Ombudsman”.  Any consumer who is aggrieved by non-redressal of his grievance under sub-section (5) can make representation to the Ombudsman, for redressal of his grievance.


The Maharashtra Electricity Regulatory Commission notified the Regulations known as the Maharashtra Electricity Regulatory Commission (Consumer Grievance Redressal Forum & Electricity Ombudsman) Regulation, 2003, to provide the procedure to be followed in redressal of consumers’ grievances. The Commission evaluated effectiveness of the earlier Regulations based on experience so far and invited comments and suggestions from the Consumers, Consumers’ representatives, distribution licensees and Forums established by them and the Ombudsman. Based on comments and suggestions, the Commission made the new Regulations in the year 2006 superseding the earlier Regulations of 2003.


The “Grievance” of the consumer is defined in the Regulations as “any fault, imperfection, shortcoming or inadequacy in the quality, nature and manner of performance which has been undertaken to be performed by a Distribution Licensee in pursuance of a licence, contract, agreement or under the Electricity Supply Code or in relation to standard of performance of Distribution Licensees as specified by the Commission and include inter alia (a) safety of distribution system having potential of endangering of life or property, and (b) grievances in respect of non compliance of any order of the Commission or any action to be taken in pursuance thereof which are within the jurisdiction of the Forum or Ombudsman, as the case may be”. Regulations also provide framework for regulating the procedure to be adopted for redressal of the grievance by Internal Grievance Redressal Cell, the Consumer Grievance Redressal Forum, and the Electricity Ombudsman.   


In exercise of the powers conferred by subsection (6) of the section 42 of the Electricity Act, 2003 (36 of 2003) and chapter III of the Maharashtra Electricity Regulatory Commission (Consumer Grievance Redressal Forum & Electricity Ombudsman) Regulation, 2003, the Maharashtra Electricity Regulatory Commission appointed Shri Wasudeo G. Gorde former Secretary to Government of Maharashtra to be the Ombudsman for the whole of the State of Maharashtra with headquarters at Mumbai.


The Ombudsman assumed the charge of this office on 27th December, 2004 and started functioning at the following present location with effect from 25th January, 2005.


                        Office of the Electricity Ombudsman,

                        Maharashtra Electricity Regulatory Commission,

                        606 – 608,  6th Floor, Keshva Building,

                        Bandra Kurla Complex,

                        Bandra (East), Mumbai – 400 051.

                        Tel. – 022 - 26592965, 30680528 

Fax – 022 - 26592965



Powers & Duties of the Electricity Ombudsman


To receive from consumers, the Representations against the order of the Forum and consider such Representations and facilitate their satisfaction or settlement by agreement, through conciliation and mediation between the Distribution Licensee and Consumer or by passing an order in accordance with the Maharashtra Electricity Regulatory Commission (Consumer Grievance Redressal Forum and Electricity Ombudsman) Regulation, 2003 and 2006.


Juridisdiction of the Electricity Ombudsman


            A new office of the Electricity Ombudsman (Nagpur) started functioning with effect from 1st July, 2011 at the following address with territorial jurisdiction of Vidharba and Marathwada regions :


The Electricity Ombudsman (Nagpur), 

Plot no. 12, Shrikrupa,           


Chhaoni, Nagpur,

Pin Code – 440 013,                                                                    

Phone no. 0712 2022198.


            Justice Kishor Rohee assumed the charges of Electricity Ombudsman (Nagpur). The territorial Jurisdiction of the Electricity Ombudsman (Mumbai) extends to Western Maharashtra, Kokan, Mumbai and Khandesh regions of Maharashtra state.




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